Clear, hygiene-safe support for every order.

We handle lingerie and intimate apparel issues carefully, fairly and hygiene-consciously.

What To Know

Confirm details before ordering. If something arrives wrong, damaged or faulty, contact us immediately.

Ask about size, color and fabric before payment or delivery.

Send order details and photos immediately for wrong, damaged or faulty items.

Approved issue items must stay unused, unwashed, unworn and intact.

Returns FAQ's

Simple answers for intimate apparel returns and order issues.

Can intimate items be returned?

For hygiene reasons, lingerie and intimate wear are not open-return items. Please confirm size, color and style before ordering.

What if I receive the wrong, damaged or faulty item?

What condition should approved issue items be in?

Any approved item must be unused, unwashed, unworn and in its original packaging.

How quickly should I report an issue?

Report wrong, damaged or faulty items immediately after delivery. Delayed reports may not be accepted for intimate items.